The Department of Veterans Affairs has failed to provide key information to Congress and the public that shows the agency's ability to quickly provide service-related benefits has virtually collapsed under President Barack Obama.
Internal VA documents, obtained by the Center for Investigative Reporting and authenticated by the agency, reveal that delays newly returning veterans face before receiving disability compensation and other benefits are far longer than the agency has publicly acknowledged. The documents also offer insight into some of the reasons for those delays.
The agency tracks and widely reports the average wait time: 273 days. But the internal data indicates that veterans filing their first claim, including those who served in Iraq and Afghanistan, wait nearly two months longer, between 316 and 327 days. Those filing for the first time in America's major population centers wait up to twice as long – 642 days in New York, 619 days in Los Angeles and 542 days in Chicago.