iPhone Glitches Raise Questions About Apple

Apple stuff is supposed to work


Some people willingly overpay for half-baked features in obscure gadgets. These are the early adopters of the world, and they know full well that the things they buy will not work perfectly. Hiccups and glitches are just part of the contract, the accepted trade-off for being first.

Apple's customers are not these people—iPhones are the epitome of a mass-market gadgetry. So why, with two half-baked—and highly touted—flagship features in as many years, has Cupertino suddenly started treating its loyal millions like the world's largest debugging unit?