Adventures with HTC Vive Pro

I hear great things about the $800 HTC Vive Pro virtual reality headset -- except when I ordered it, I couldn't install the software.

I've been experimenting with an HTC Vive virtual reality headset for some time -- I think VR is going to be huge, though it's still early days yet. I recall that the system was a pain to install back in 2016, but I finally got it to work.

A couple of days ago, I saw a great review of the new version, the HTC Vive Pro, which is basically $800 (not include the controllers and base stations, which I have from the old system). So I bought it -- and now I can't install it. I go into the live chat, and they tell me that I need to install the new version of the software, after uninstalling the old, something the installation instructions were unclear on. I faithfully uninstall the old version, but when I go to the URL I was given for the download, I can't find anything to download there.

I ask the tech support person what to do, and I'm told,

Could you try at a later time? I think we have some technical issues regarding the software and we forwarded the issue to our headquarters.

Really? They're selling the new hardware, but the software for it -- which apparently must have worked at some point -- is just unavailable, until some unspecified "later time"? Yow.