Medicare Chief Apologizes For Botched Roll Out of, Promises It's "Fixable"

Looking forward, eyes closed


The federal official who oversees new health-insurance exchanges apologized publicly Tuesday for the troubled launch of a Web site that is supposed to allow millions of uninsured Americans to buy coverage, but she said the problems are "fixable" and pledged that the site would soon work as promised.

Testifying before the House Ways and Means Committee, Marilyn Tavenner, head of the Centers for Medicare and Medicaid Services (CMS), said, "I want to apologize to you that the Web site has not worked as well as it should." She offered assurances that the site,, "can and will be fixed" and said that already "we are seeing improvement each week."