Customer Intelligence…

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That's the new blog produced by Britton Manasco, who has contributed to Reason (here's his 1996 cover story on homeschooling).

Recent posts include interesting squibs on Continental's new strategies to serve customers better, "the eternal return of Thomas Watson, Jr.," the meaning of overstock.com, and (coff, coff) Reason's upcoming June ish.

Well worth reading. Check it out here.

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