Is the Administration Misleading People on Obamacare's Web Failures, Or Is It Just Incompetent?

Whitehouse.govWhitehouse.govWhen Obamacare’s health exchanges rolled out last week to myriad glitches and, in the 36 federally facilitated exchanges, widespread inaccessibility, the Obama administration had a ready excuse: too much traffic. But the too-much-traffic story, along with repeated promises to fix online enrollment problems, hasn’t held up.

“We found out that there have been times this morning where the site's been running more slowly than it normally will,” President Obama said last Tuesday, the day the exchanges opened. “The reason is because more than one million people visited HealthCare.gov before 7:00 in the morning.”

Health and Human Services Secretary Kathleen Sebelius put a positive spin on the website malfunctions. They were a sign of too much traffic, she said, “a great problem to have.” 

Throughout the week, administration officials touted web traffic figures: 4.7 million visitors in the first day, 8.1 million by Friday. And they insisted, even through the weekend, that unexpectedly high numbers of visitors were the root cause of the site’s problems. "These bugs were functions of volume,'' the administration’s top technology officer, Todd Park, told USA Today over the weekend. "Take away the volume and it works.”

Administration officials also promised repeatedly that the problems would be fixed soon: “We expect to resolve these issues in the coming hours,” one federal health official told Reuters on October 1, the first day the exchanges opened.

The issues weren’t resolved. Two days later, the Department of Health and Human Services assured people once again that updates were in the works, and the user experience was getting better.

Not that much better, however, because on Friday afternoon, the administration announced that online enrollment functionality in the federal exchanges would be suspended for several hours each night over the weekend. Starting at 1 a.m. each night, health coverage sign up would not be available for several hours. The downtime would make way for big improvements in system functionality, an administration press release claimed. “We expect that Monday, less than a week after the marketplace opening, there will be significant improvements in the online consumer experience.”

Now it’s Monday, and the system is as buggy as ever. It’s clear that many, perhaps most, people still can’t even create user accounts. Or if they can, they can’t actually use them to log into the federal exchange system. And if they get that far, they end up stalled elsewhere in the process. “The federal website, meant to serve Americans in 36 states, was still delivering error messages to users trying to create an account saying the ‘system was unavailable,’” noted Bloomberg News in report a late this morning.

Both the online assistance system and the call-in help lines are practically useless. The call-center workers can’t log into the system either, and don’t even pretend to be able to help callers. The LiveChat system can’t answer basic application questions, and just directs users to the call-in system.

It's increasingly difficult to pin the problems on traffic overload. 

The administration’s top tech adviser was still saying on Saturday that the problem was primarily a result of unexpected volume. But even some tech-savvy health law supporters didn’t buy it. One pro-Obamacare web developer told The Washington Post over the weekend, “I’m a very very big supporter of the health-care act, but I don’t buy the argument that the load was too unexpected.” By Sunday, federal officials had admitted that there were deeper technical problems to be resolved. “Federal officials said Sunday the online marketplace needed design changes, as well as more server capacity to improve efficiency on the federally run exchange that serves 36 states,” The Wall Street Journal reported last night.

The buggy, virtually unusable enrollment system is no longer a great problem to have. “We can do better and we are working around the clock to do so,” an HHS spokesperson told Bloomberg.

And those weekend shutdowns that were supposed to clear the way for a functioning system? They didn’t do the trick either. Federal health officials announced this afternoon that enrollment functionality in the federal exchanges would go offline once again tonight starting at 1 a.m. (Given how few people seem to be able to access the system, it hardly makes a difference.)

Despite repeated promises that the implementation process was on schedule and the exchange system would be ready on time, it wasn’t. It wasn’t fixed within a few hours, or a few days, or most of a week—even with hours of offline time for retooling. And the massive traffic volume that was supposed to be responsible for the site problems was, at most, only one part of the problem. 

So if the administration knew that the problems were due to more than just traffic, and that they would not be resolved in the first week, then they weren’t telling the truth. And if the administration did not know, then that suggests they may lack the understanding or capability to easily resolve the technical flaws with the exchanges. Either way, at this point, it’s hard to avoid the conclusion that the administration is either intentionally misleading people, or incompetent, or both.

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  • ||

    Is the Administration Misleading People on Obamacare's Web Failures, Or Is It Just Incompetent?

    Yes.

  • Pro Libertate||

    It is possible to synthesize blighted dishonesty in an incompetency matrix. Yes, it's a boner frozen in its excited state.

  • ||

    Th... That's impossible.

  • ||

    Put simply, in deference to you, ProL, it's like lasing a stick of mendaciousness.

  • pan fried wylie||

    Solar pumped. Sadly, Iodine works best with solar pumping, but due to DEA sales restrictions, was not available for the project.

  • Mike!||

    You did it. You graduate. You get the job.

  • OneOut||

    Not if you go to Boston Medical.

    Boners that last for hours.

  • Fist of Etiquette||

    Incompetent like a fox.

  • Finrod||

    Indeed. Embrace the healing power of 'and'.

  • Brendon Carr||

    The problem is the Obama Administration heard the critics asking Why can't it be both incompetent and mendacious? as a request.

  • BakedPenguin||

    At least that one kid was able to get on and use it. Sweep the leg!

  • Lord Humungus||

    I'm glad we could spend millions & billions on one kid! It was worth it as long as one life was spared saved!

  • BakedPenguin||

    Actually, I was joking about the kid who was lying about it. He looked like the villain from Karate Kid.

  • Pro Libertate||

    I thought he also looked a little like Luke, before Ben took him away.

  • Snark Plissken||

    I got it, jeez don't bother explaining to the proles.

  • ||

    He was also the obnoxious frat boy diver from Back to School.

    "You know what you almost never see? Somebody heckling a diver."

  • Snark Plissken||

    He was the bully in Community.

    In the BEST TIMELINE!

  • ||

    I thought the bully on Community was Anthony Michael Hall.

  • Marshall Gill||

    "You know what you almost never see? Somebody heckling a diver."

    A great line in a classic movie. I just watched it again the other day.

    "We're pointing out how violent ground acquisition games are a crypto-fascist metaphor for nuclear war"

  • ||

    Hey Marshall, the war's over. Get new parts for your head.

  • radar||

    I hold history SACRED.

  • radar||

    It's William Zabka, the go-to guy for bullies in mid-80s teen movies. He was also the big bully in Just One of the Guys and Audrey's asshole boyfriend in European Vacation.

  • Killazontherun||

    'Get your head out of your ass, Lilly.'

    http://www.youtube.com/watch?v=cXaittoXJog

  • Rasilio||

    The funny thing is that kid is still living off of his "fame" from that movie.

    Up here we have a foodie show called the Phantom Gourmet that is kind of like a cross between Diners Drive Ins and Dives and Yelp. every year they have a big food festival with this years just having happened in the last couple of weeks and Billy Zbaka was the guest of honor

  • R C Dean||

    At least that one kid was able to get on and use it.

    Oh, you mean that one that it turns out did no such thing?

  • AlexInCT||

    Why not both?

  • Mustaf Herod Apyur Poup'r||

    Incompetent misleading is a hallmark of this administration.

  • GroundTruth||

    And most others, unfortunately.

  • Brett L||

    I still can't log in. It let me create an account, sent me a confirmation email, admitted that I was the person they emailed, and then refused to let me log in. I'm doing this more as an exercise in "at least I'm not the guy responsible for this" than any need to sign up.

  • tarran||

    I'm not touching that identity theft factory with a ten foot pole.

  • BakedPenguin||

    THIS.

  • ||

    Double this. I wouldn't go near that shit if you paid me. Or offered me "free" healthcare.

  • AlexInCT||

    They stopped offering free healthcare on their website the other day. Someone took the mention of low cost and/or free healthcare and changed it to just say low cost. Soon they will have to change that too...

  • Hillary's Clitdong||

    It's low compared to what it would be in the totally unregulated free market we had before Obamacare, you Kochsucker.

  • Pro Libertate||

    In the alternative universe where we have free market healthcare, I wonder just how much less insurance and medical services themselves cost?

  • R C Dean||

    SWAG number?

    50% less.

  • Pro Libertate||

    I bet it's even less than that. I mean, how much have costs been driven up already by the massive government interference we already experience?

  • Pro Libertate||

    Or more than that. Much less than we pay today is what I meant. Maybe premiums would only go down so much (50% seems reasonable) but I bet medical expenses themselves would be much, much lower.

  • Ketogenic Paleo||

    In a free marketplace, the gov't mandated food pyramid would not exist, which means most people who care about healthy eating in this millennium would be eating paleo and way more funding would be available for evolution-based preventive medicine & studying paleopathology. The Diseases of Civilization that has plagued us for over half a century would be either gone or easily curable.
    So, yeah healthcare would cost almost nothing if preventive medicine means feeding yourself with grass-finished ribeye steaks, bone broth stews & beef liver now to avoid chemotherapy, alzheimer's, etc. later

  • Nixonfan||

    Totally regulated, you idiot. By the states.

  • Brett L||

    Its already connect to the IRS. We've lost any personal security we had. Just because you didn't sign up doesn't mean you aren't exposed.

  • Pro Libertate||

    That's easily dealt with. Tell the IRS you're a registered Democrat.

  • Neoliberal Kochtopus||

    I'm imagining little yellow elephant badges for the counterrevolutionary and impure elements in our society.

  • Pro Libertate||

    Why imagine when you can mass produce? Might as well profit from our inevitable rounding up and reeducating.

  • OneOut||

    Really.

    Millions of personal and detailed financial records of millions of Americans , stored on the cloud, accessible to every high school wanna be hacker around the world.

    No problem here.

  • Feanor78||

    I have an account under the name TurdFerguson69, password FurdTerguson69...

    as you can probably guess, never put in any PII to avoid, y'know, whatever maelstrom of pain the various multinational hacker squad will unleash on anyone dumb enough to use this system...

    Anyone want to try to sign up for "health care"?

  • Hillary's Clitdong||

    May I login using your account?

  • Feanor78||

    Go for it, I haven't been able to get past the login page yet after a week of trying ~3 times a day...

  • OneOut||

    What is a Pll ?

  • dantheserene||

    Personally Identifiable Information. Things like social security number, date of birth, medical information, etc.

  • Hillary's Clitdong||

    Anyone care to imagine what Steve Jobs would have done to the programming team that promised him a fully functioning product and delivered something that worked like the Obamacare exchanges? I'd bet on Death by Brazen Bull, with feeding to piranhas or the Roman sack execution as possible second choices.

  • Michael||

    I'm imagining this Todd Park shitheel trying to explain to Jobs that a problem affecting iOS users would get resolved as soon as they stop using iPhones.

  • Neoliberal Kochtopus||

    it amazes me the government has the audacity to compare itself to a corporation. Relative to corporations, the government's resources are limitless. They have trillions at their disposal. Acting like petulant children and saying, 'but, you didn't get made at Davey for not getting his homework done!" is fucking enraging.

  • ||

    It's very much like a corporation. That has a monopoly. On everything.

  • Pro Libertate||

    And that can take your stuff, lock you up, and spend money it doesn't have at all and charge you for it.

  • Hillary's Clitdong||

    It's very much like an overgrown Mafia family. It knows how to beat the shit out of anyone who protests and how to butter people up with bribes, and it confuses those things with having good business sense.

  • ||

    Steve Jobs would never ever ever have agreed to take on this project. Jobs' MO was end-to-end control of the system, both hardware and software, so that when things broke he could grab the accountable parties and tell them off. The healthcare exchanges, on the other hand, have to interface with and rely on innumerable systems at other agencies, most of which practically incompatible, and for which they're all unaccountable by the very nature of being government systems. The number of idiotic workarounds the developers likely had to implement to even get close to making the exchanges work make me cringe. They way I see it there are only three possible outcomes. The system is permanently super glitchy, the system works but has severe security flaws, or, most likely, the system has severe security flaws and permanent glitches.

  • Rasilio||

    He'd have fired them as soon as they made the promise because he was technologically literate enough to know that it was an impossible task and anything they delivered by that date would be crap.

  • Nixonfan||

    The system was programmed this year, two years after they passed the law. It took that long to "find out what's in it". My opinion: the desired system is overly ambitious and will NEVER work.

  • OneOut||

    He would have never let the failure go on this long. He would have been on top of it and headed it off at the pass.

    That's the difference between private and public endeavors, as you well know.

  • some guy||

    "There is no Obamacare problem. Everything is working fine. What we have here is a marketing failure. The administration just hasn't done a good job of conveying how great things actually are, looks notwithstanding."

    \derp

    Really it would be wasteful to design a system that can serve millions of people simultaneously when the steady-state usage of that system will end up being a couple of orders of magnitude less. So the initial inaccessibility should be expected. But this problem can and should be planned for, so clearly the admin is incompetent. Whether they are also deliberately misleading people would require some good journalism to find out.

  • Homple||

    Good journalism? Why not just compare everything this administration ever said on any subject to what really happened in each case and go with the observed probability?

  • R C Dean||

    Really it would be wasteful to design a system that can serve millions of people simultaneously when the steady-state usage of that system will end up being a couple of orders of magnitude less.

    Gosh, in my world, a system that can't handle peak loads is a system that doesn't work well enough to pay for.

  • FYTW||

    This. Load testing exit criteria in my world are: unless it works without appreciable slowdown at 2x anticipated peak load, it doesn't go out the door.

  • Nixonfan||

    We have plenty of electricity so long as no one uses it.

  • Biden's Scroteplugs||

    Really it would be wasteful to design a system that can serve millions of people simultaneously when the steady-state usage of that system will end up being a couple of orders of magnitude less.

    there's a 6 month open enrollment this year. only 3 months next year and beyond. the system should be designed for heavy traffic since everyone has to fit into the one-time-of-year-fits-all category.

  • Agammamon||

    Actually - it would make perfect sense to design your system for quick expandability. Like MMO's do on launch day - they know their sign-up servers have to be able to handle a huge flood of initial applications that will slow down to a more manageable level alter so they hire a bunch of temporary capability that they get rid of when its no longer needed.

    The only difference between this and an MMO is that a company releasing an MMO knows that delays lose customers - the government says you have to sign up to their service or else so they don't *have* to care about the initial impression. If you don't sign up they'll just take your shit anyway.

  • Pro Libertate||

    What's truly frightening about this is that the administration knew people would be upset if they had technical glitches, yet they took no steps to avoid this situation, whether that meant delaying the implementation or throwing insane money to make the danged thing at least appear to work.

    They're that far gone. That full of hubris.

  • Agammamon||

    Its not hubris - they *know* that they have you. If you don't comply voluntarily they will use force. They have absolutely no pressing incentive to make the thing easy for users, especially at the beginning since no-one is going to be allowed to refuse.

  • Pro Libertate||

    To do that with a law that appears to be genuinely unpopular--before it's even in full force--is insane. Maybe we really are that far gone, but I think they're making a huge mistake, politically speaking. Not like the GOP isn't already going to run on repealing the law next year.

  • Rasilio||

    'yet they took no steps to avoid this situation, whether that meant delaying the implementation or throwing insane money to make the danged thing at least appear to work."

    While they probably would have liked to throw money at the problem to make it appear to work the likely reason they didn't is it wouldn't have done them any good.

    You rapidly reach a point of negative returns by adding additional staff onto a project in hopes of making a deadline.

    Don't remember if you're one of the IT guys in here or not but one thing we constantly have to remind management is just because 1 woman can make 1 baby in 9 months does not mean 9 women can make that baby in just 1 month

  • Pro Libertate||

    I agree, which is why I was talking about faking it rather than actually making it work. I mean, this is the government we're talking about, so lying is not only an option, it's the go-to strategy.

  • Rasilio||

    I figured the go to strategy would have been to start a talking point about how the Sequester and Republican Obstructionism was interfering with funding for building the exchanges and therefore there may be some early glitches.

    Doesn't matter that it's not true, no one in the media would have challenged them on it.

  • Pro Libertate||

    Republican hackers operating out of a bunker in the Bush Presidential Library.

  • Finrod||

    Ever read The Mythical Man-Month? It's full of all kinds of good wisdom like "Adding manpower to a late software project makes it later" etc.

  • Nixonfan||

    How many major IT projects has Obama headed in his long career?

  • Joe Durnavich||

    His campaign finance website always seemed to accept donations without delay.

  • Bryan C||

    They all live in a bubble of self-deception and syncophantic adulation. Even here on the outside, with the media alternately cowed and bribed, your typical voter barely hears about this administration's many failures. Imagine what it's like on the inside. They're true believers - damned dangerous ones.

  • Jordan||

    Really it would be wasteful to design a system that can serve millions of people simultaneously when the steady-state usage of that system will end up being a couple of orders of magnitude less. So the initial inaccessibility should be expected.

    It's not wasteful or particularly difficult to design a system that can scale easily.

  • Rasilio||

    Um, I actually have quite a bit of experience dealing with open enrollment systems. 6 years as the QA manager for the company that ran Open Enrollment for OPM (aka the Federal Government) and a couple hundred other companies.

    You have no choice but to design the system to be expandable, and in fact technologically it is not all that hard to impement with a correct n-tier architecture. We would routinely go from 4 web servers to over 50 as we entered Open enrollment season with no problems whatsoever.

    Where we did have a problem was poor application design due to some old legacy code that business would never allow us to replace that severely limited the performance of our webservers (our web servers started hitting 100% cpu utilization at just 5 concurrent users and then they would run badly till they just crashed at around 40 concurrent users)

    With proper design however there is no reason we could not have been running a couple hundred concurrent users on each server.

    No the problem here is not simply one of high demand, it is higher demand than their piss poor architecture/coding can support, not that I blame the poor souls who had the unenviable task of putting this crap system together, given the unrealistic time complaints it is amazing they got as far as they did but it is going to take at least 3 years to get these problems all worked out, and that is not including the massive security holes they have.

  • Nixonfan||

    At least three years. I had a project that was supposed to launch in 2006; it hasn't launched yet, and not for lack of money.

  • OneOut||

    Yes it should have been planned for. Maybe a staged roll out ? But no, that would have not been as grandiose.

    Just one more example of their incompetence and petty vindictiveness.

    So if they closed the parks because we didn't agree to do what they wanted, will they shutdown healthcare the next time we don't do what they want ?

    Petty MFs.

  • Michael||

    Throughout the week, administration officials touted web traffic figures: 4.7 million visitors in the first day, 8.1 million by Friday.

    That's one way to make a sharp decline seem like the complete opposite.

  • Killazontherun||

    But in fairness, the first day was all fan boi early adopters doing the beta testing for the rest of us. By Friday, all the kinks were worked out, and one guy was even reported to be successfully half way through the process of registering.

  • OneOut||

    Except he was only one quater the way through with what he said he did.

    Don't forget that he said he signed his dad up for it as well while he was logged into his own personal account.

    Can't they lie any better than that ?

  • Rasilio||

    "Throughout the week, administration officials touted web traffic figures: 4.7 million visitors in the first day, 8.1 million by Friday."

    I'm curious, how many of those were Unique vs the same person hitting the site 20 different times.

    I mean official projections are only 7 million users for the exchanges in year 1, do they really expect us to believe that over half of them hit the exchange page on day 1?

  • rogers||

    Start working at home with Google! It's by-far the best job I've had. Last Wednesday I got a brand new BMW since getting a check for $6474 this - 4 weeks past. I began this 8-months ago and immediately was bringing home at least $77 per hour. I work through this link, go to Economy tab for more detail ...

    ============== WWW.MAX34.COM

  • Swiss Servator, Kneel to Zug!||

    Yeah, but I bet you still couldn't get registered on O!care.

  • ||

    But can you register on the health exchanges?

  • OneOut||

    You're not going to be qualified for any subsidies for Obamacare with that income.

    I'd rather get you to pay for my healthcare than actually have to work to pay for mine.

    SUCKER !

  • rogers||

    Start working at home with Google! It's by-far the best job I've had. Last Wednesday I got a brand new BMW since getting a check for $6474 this - 4 weeks past. I began this 8-months ago and immediately was bringing home at least $77 per hour. I work through this link, go to Economy tab for more detail ...

    ============== WWW.MAX34.COM

  • Finrod||

    And if you're stupid enough to actually go to that site, you only have a slightly lower chance of identity theft than if you go to the Obamacare site.

  • CatoTheElder||

    I have tried about 30 times to get on the HealthCare.gov site. Finally, I was able to register a User ID and Password. However, I failed on the Experian test: evidently Experian "knows" stuff about me that just ain't so. When a user fails the Experian test, he must call to resolve the issue before an application can be validated. Since my phone doesn't have unlimited minutes to waste being kept on hold, I have abandoned hope for the next few weeks.

    The most common messages from the ObamaCare website are:

    Please be patient. We are busy serving other people.

    and

    System Unavailable.

    I suspect those will also be the typical responses from the ER when a sixty-year-old presents himself complaining of severe chest pains a few years from now.

  • OneOut||

    How unpatriotic of you.

    You refuse to buy extra minutes and make poor children die in the streets ?

  • Brian||

    Websites are a relatively new technology. You can't expect the government to bring one up as complicated as this, with registrations, logins, etc, without there being a few hiccups, now. That's unreasonable.

    After all, this is an institution that, for many actions, requires mailing in forms filled out by hand, and waiting 6-8 weeks for a response.

    Just be patient: it takes time to give everyone near universal access to health insurance.

  • R C Dean||

    Everybody has had universal access to health insurance for years, if not decades.

    Note, of course, that not being willing to sign up, or not being willing to pay the premiums, does not mean you did not have access.

  • Juice||

    Speaking of this, I just got off the phone with my current insurance company. To keep the same (sorta) level of coverage, my premium would have to go from $83/mo. to $221/mo. I was then told that the lowest I could pay was $161/mo. for basically jack and shit for coverage. It looks like I might just have to go from having what I considered high deductible insurance for $83/mo. (too much) to having NO INSURANCE and paying $95 per year to the IRS. Thanks, Obama.

  • Ketogenic Paleo||

    The 95$ will actually increase to something like 395$ in 2016 then adjust for inflation.... or you pay 2.5% more income tax, whichever is highest.
    Right now it's 95$/1% for 2014; will rise to ???/2% in 2015... just Google it...

  • Nixonfan||

    No problem. Don't get insured until you get sick. No reason to pay for health insurance when you're healthy. They can't deny your application just because you're sick.

  • Hillary's Clitdong||

    You can't expect the government to bring one up as complicated as this, with registrations, logins, etc, without there being a few hiccups, now. That's unreasonable.

    As complicated as login technology might appear to residents of Planet Zooblemax, on Earth there are a lot of people (businesses even) which do that sort of thing professionally.

  • Brian||

    on Earth there are a lot of people (businesses even) which do that sort of thing professionally.

    You can't expect the government to go to those guys, right? I mean, that would be so dirty. Healthcare is too important to leave to the free market.

    And, I would hope that if they did contract out such a thing, that competence and/or price wouldn't be their first priority in choosing who to give the work to. It should go to whichever potential contractor is owned and/or operated by historically discriminated groups. I'd much rather have a broken webpage developed by native americans, than a working one developed by a bunch of white guys.

    Healthcare is too important to leave to the free market... and white guys.

  • Wat Tyler||

    They actually DID contract it out - a $91 million contract to unknown "developers".

    You don't think that they'd put it in the hands of some government "workers"?

  • Nixonfan||

    Every IT guy I ever met was Asian.

  • OneOut||

    So poor minorities can navigate this maze to buy health insurance, but they can't handle getting an ID to vote ?

    Makes you go Huuummm ?

  • Carolynp||

    So you're insinuating that female Hispanics, like myself can get a drivers license? Holy crap, the next thing you know we'll be driving. Democrats know how to keep us from getting all uppity.

  • Enjoy Every Sandwich||

    So, these geniuses had three years to build this website and it never occurred to them to do performance and stress testing?

  • Brian||

    They should just stick to their strong suits: telling competent people in industry what they can and cannot do, pointing the appropriate guns at them, and making sure they punish people for non compliance.

    The auto industry does a much better job of satisfying CAFE standards than the government implements a silly web site.

    Government would be better suited controlling competent people, than pretending to be them.

  • Mainer2||

    Remember that book, Atlas Shrugged ?
    Remember at the end, when they are physically torturing John Galt, ordering him to take charge of the economy ?
    That was awesome.

  • jester||

    Never heard of it. And who is John Galt?

  • Ketogenic Paleo||

    Oh, I see what has been done.

  • OneOut||

    Duh !

    He was that guy that was physically tortured at the end of the book.

  • Anonymous Coward||

    The contractors told them the site was perfect and stress-testing was entirely unnecessary.

  • My Dog Bites Better Than Yours||

    I kind if think the testers said it ain't gonna work. But rather than delay rollout for a year, O decided to go ahead anyway.

  • Carolynp||

    I have it on pretty good authority that's precisely what happened.

  • Mizchief||

    Pretty much the same thing that happens at every web dev shop when ran by morons.

  • GroundTruth||

    Hey, it takes a while to get those punchcards read in; give them a break!

  • Nixonfan||

    Plus the UNIVAC computers keep overheating.

  • Rasilio||

    Usually you cannot do performance testing until you have a stable beta candidate. Since some of the exchanges still havn't reached that state, or only got there in the last week there hasn't been time to even build the performance testing scripts

  • OneOut||

    "or only got there in the last week there hasn't been time "

    Dude they have only had three years to get ready.

    Are you some kinds slave driver or something ?

  • Y||

    The crazy thing is the site is loading really quickly for me up until it tells me that there is too much traffic which does seem a bit odd to me. But I am no expert.

  • R C Dean||

    Apparently, this thing is such a kludged-together hack job that it effectively DDOS's itself at a certain point in the process.

  • Rasilio||

    Actually that is probably exactly what the problem is. The web server front ends are probably fine since they really aren't processing much, just serving pages. Then on the back end the app servers are probably instantiating hundreds of calls to other app servers, SOAP services, and databases, all of whom are responding and somewhere in that mess one or more of them is choking on the volume.

  • Red Rocks Rockin||

    Here's the Reuters article that talks about it:

    http://uk.reuters.com/article/.....7T20131005

  • Wat Tyler||

    Thanks!

    "The site basically DDOS'd itself"
    HAHAHA!!
    Another way of saying they shot themselves in the foot!

  • ||

    I'll bet $50 that the "too much traffic" thing has nothing to do with the traffic the website can handle, it's all about the number of backend database queries enqueued.

  • Wat Tyler||

    Exactly - they have to send your info to the IRS, NSA, FBI, DNC, to vet you before they consider whether you're a waste or not.

  • Gilbert Martin||

    "Is the administration misleading people...."

    Yes - is the general purpose answer on that regardless of what the topic is.

  • Adamsmith1776||

    Slightly off-topic, but after I got my notice over the weekend that the health insurance I had (and was reasonably happy with) will be non-renewed because it is not an Obamacare approved plan, I went to the private health care insurer site, and was able to get quotes for a new plan. The new plan will have the same coverage at the old plan and cost me only $3000 more per year. As I am not eligible for the subsidies, I don't need to register with the government, but they still found a way to fuck me 3000 times over.

  • Anonymous Coward||

    If you like your health insurance plan, you can keep it.

    It'll just cost you more.

    All praises be to Emperor Barry!

  • Adamsmith1776||

    $3K I won't spend on goods and services I want to buy.

  • Banjos||

    There goes half of H&R commentariat's plans on buying a Real Doll this Christmas.

  • INFORG||

    Even if I get the Dr to say it is a medical device?

  • Agammamon||

    Don't worry about it - there'll be a fat and happy federal agency to spend the money for you. And, as we all know, government spending *adds* to GDP since the government says it does so we'll all, by definition, be richer for it.

  • Rasilio||

    That's cause you are an evil ratbagging teathuglican, any right thinking person would have desperately wanted to spend that money so some grandma in Iowa can get her hip replacement and still afford her Mediterrianian cruise

  • jester||

    'The only ones that don't want this [PPACA] are the insurance companies.'

  • SugarFree||

    "If you like your health plan, you'll be able to keep it."

  • Hillary's Clitdong||

    Obamacare treats any feelings of guilt you might have left about doing some wacky arithmetic on your taxes. See, it's good for your health!

  • Juice||

    The same for me. If I want to keep the same shitty level of coverage I have to increase my payment more than double.

  • RenaD||

    Yup. It's the norm. And the more important story, one that is not being covered by any of the media.

  • OneOut||

    At 52 I bought a plan through BC/BS. It cost $240 am month. It had a $2,500 deductible with $3k total out of pocket. After that it paid 100%. It did not pay for birth control or any other meds. It was what I wanted, a catastrophic plan incase I got sick.

    I checked one of the Obamacare calculators. I was eligible for a plan that cost about $850 to $900 a month. I would get about a 00 subsidy. Then I had a $9,750 out of pocket and it only covered 85% of the bill after that ?

    Thanks Obamacare. If I am eligible for a subsidy how do they think I can pay $500 to $600 a month plus $9,750 a year if I get sick ?

  • nailzer||

    "So if the administration knew that the problems were due to more than just traffic, and that they would not be resolved in the first week, then they weren’t telling the truth."

    What? The Obama administration not telling the truth??? I'm SHOCKED! SHOCKED I tell you, SHOCKED!

  • Loki||

    Either way, at this point, it’s hard to avoid the conclusion that the administration is either intentionally misleading people, or incompetent, or both.

    Probably both. This shit's getting funnier and funnier...

    Until I stop and realize that most of the law's biggest supporters and/ or Barry's most devoted cult members won't ever admit that this is huge clusterfuck, or if they do they'll blame those TEATHUGLICAN wreckers and kulaks. Then it's just depressing an stupid.

  • Hillary's Clitdong||

    My guess is that most of the Barryists won't admit there's a problem until the bills actually start arriving.

  • Loki||

    And then it will be "MARKET FAILURE OMGZ!!!1!!!!11!!!"

  • GroundTruth||

    What makes you think that will be sufficient? I'd bet that half of them won't get the joke until they are drawing their premature last breath, dying from some minor malady that was previously quite curable.

    (The other half will meet St. Peter with a bewildered look, and asking, "why am I here?")

  • Finrod||

    Even in a Team Deep Blue area like the Bay Area, a few people are figuring it out:

    http://www.mercurynews.com/nat.....s-bay-area

    "I was laughing at Boehner -- until the mail came today," Waschura said, referring to House Speaker John Boehner, who is leading the Republican charge to defund Obamacare.

    "I really don't like the Republican tactics, but at least now I can understand why they are so pissed about this. When you take $10,000 out of my family's pocket each year, that's otherwise disposable income or retirement savings that will not be going into our local economy."

  • Finrod||

    "Of course, I want people to have health care," Vinson said. "I just didn't realize I would be the one who was going to pay for it personally."

  • OneOut||

    LOL

    I guess he thought it was going to be paid for with unicorn bucks.

  • Paul.||

    “Federal officials said Sunday the online marketplace needed design changes, as well as more server capacity to improve efficiency on the federally run exchange that serves 36 states,” The Wall Street Journal reported last night.

    Now it makes sense why the Dept. of Health was hiring so many Access programmers.

  • Paul.||

    Oh, you know who else had trouble processing a large number of people?

  • Juice||

    I lold.

  • Ketogenic Paleo||

    The Red Army in Stalingrad?

  • OneOut||

    Soviet Gulags ?

  • OneOut||

    You know the Nazis were pretty efficient.

  • Ketogenic Paleo||

    Yes but they literally couldn't 're-educate' Jews fast enough nor cheaply enough

  • Killazontherun||

    We libertarians should all donate to giving Obama a birthday card next year reading, 'Thank you, Mr. President, for turning Atlas Shrugged into a reality. Without your final push, there was still a chance government may have mended its extreme profligacy, may have limited itself to its few real competencies, and kept going for at least a few decade longer, but you ripped out the brakes and locked down the steering wheel which made going back impossible. The coming revolution would not be possible without your diligent efforts. We'll keep that in mind when you have the need to beg for pardon.'

  • Paul.||

    The coming revolution would not be possible without your diligent efforts. We'll keep that in mind when you have the need to beg for pardon.'

    IRS and EPA SWAT teams inbound.

  • Killazontherun||

    Nobody expects the IRS!

  • BigT||

    They don't need to assemble a cast for AS3, merely stitch together news footage! Genius!

  • Rasilio||

    Why are the words Is and Or in that headline and where is the word And?? The correct formulation should be...

    "The Administration Misleading People on Obamacare's Web Failures, and it is It Just Incompetent?"

  • Juice||

    "This is a great problem to have."

    WTF? They keep talking about it like it's their private business looking for success and not mandatory payments to private corporations?

  • Brian||

    Don't let their inability to launch or manage a website diminish your confidence in their ability to manage the economy, or the health industry, itself.

    Please believe that their fuck ups are only in technology implementation. Understand that they have the best, brightest minds developing economic and social policy that is efficient, robust, and guarantees universal access to everything you need.

  • OneOut||

    Hear ! Hear !

  • Wind Rider||

    Hope the DC fire department wasn't furloughed, what, with the rampant pants fires breaking out in the District.

  • CPBrown||

    I think the problem was that too many people were trying to download that Mohammed video at the same time as registering for the exchanges.

  • Rufus J. Firefly||

    "You know who's responsible for that? The Jews!" Costanza/O'Brien.

  • Rufus J. Firefly||

    Sounds like this whole ordeal is bringing unnecessary stress to people. What happens if people just flat out give up trying? And if the government website was a failure will they levy fines against citizens?

    Seems like the only thing the government is efficient at doing is fucking people over with jail time and fines. For that, they're on the ball. No bugs there. No sirree.

  • RenaD||

    Who CARES why or even if the site isn't working? Why aren't you reporting on the more important story: what is happening to people's insurance premiums and deductibles as a result of Obummercare? Tripling in both cases seems to be the norm. It's a bloodbath of woeful tales over at Healthcare.gov's Facebook page.

  • Rufus J. Firefly||

    I have friends and family in the U.S. So far, the ones I've spoken too, sounds as though triple the cost is the norm.

    And they're not happy.

  • Michael Price||

    How are they supposed to know what's happening to premiums when they can't get insurance in the first place?

  • Nixonfan||

    I have a lot of IT experience, as a client, not a programmer. The larger the project, the more difficult. Trying to make incompatible undocumented legacy system written in different languages talk to each other is not difficult; it is impossible. All of the systems must be replaced simultaneously in the same language. Since the legacy systems are not documented, they have to be reverse-engineered, which is extremely difficult. The FAA has been trying to modernize its ATC software for 15 years at great expense but without success.
    The White House will have to choose between delay and defeat.

  • OneOut||

    How many times have we heard of different alphabet agencies trying to get their systems to share.

  • Response||

    Having worked on similar projects for commercial products, I can tell you that these sort of glitches are not uncommon. But through experience, most developers become able to master these issues and generally have rollouts with few problems. Unfortunately, the gov generally isn't very good at this sort of thing because they have no experience and prefer to design everything from the ground up with little outside expertise. I don't know who was responsible for the various websites, but if it was done internally by people with little outside expertise then someone needs to fire the management and... oh, yeah, sorry... gov job... never mind.

  • OneOut||

    Liberals make me laugh. They rant and rave about big, greedy, and evil corporations. Then they pass a law making it illegal to NOT buy the products from one of the biggest, greediest, and ,most evil groups of corporations that they say exist, for-profit health insurance companies, without price controls.

    It is our responsibility to make sure the working class Democrats learn how much the ACA is going to cost them personally while this imbroglio lasts. That should cook it's goose.

  • LarryA||

    one of the biggest, greediest, and most evil groups of corporations that they say exist, for-profit health insurance companies

    There isn't an insurance company in the U.S. that's 1% as big or greedy as the U.S. government.

  • rbkrbk||

    Here is the link to the Alexa site.

    Note that http://healtcare.gov/ was the 440th busiest site in the USA, but was the 5,245th busiest site in the world.

    http://www.alexa.com/search?q=www.healthcare.gov

    I expect any program run by the federal government to be about the 5,000th best service in the world. We should all look forward to getting Healthcare via the fed's regulations.

  • Will Nonya||

    "Either way, at this point, it’s hard to avoid the conclusion that the administration is either intentionally misleading people, or incompetent, or both"

    You know what they say, stick with what you know...

  • Michael Price||

    "Is the Administration Misleading People on Obamacare's Web Failures, Or Is It Just Incompetent?"
    Or?

  • phaedo||

    The answer to Mr. Suderman's (title) question is obvious: both!

  • elfieareeda||

    my roomate's mother-in-law makes $62 hourly on the internet. She has been fired for 8 months but last month her income was $19895 just working on the internet for a few hours. Read Full Article================

    http://www.Works23.Com

  • Russ Davis||

    Do you know how to know when 0bamanation and his government thugs are lying? When their lips are moving. These deranged, evil psychopaths are utterly incapable of telling the truth. That's what Democrats ARE. And the GOP's utterly spineless failure to stand up to them and even TRY to stop them as a matter of PRINCIPLE vs political expediency makes them accomplices. The Dems are devout, lawless evil, the GOP conniving, spineless & incompetent. What could go wrong? Only the God on Whom we've suicidally turned our backs in spite of our Founders warnings can save us.

  • srudolfopeter||

    Start working at home with Google! It’s by-far the best job I’ve had. Last Wednesday I got a brand new BMW since getting a check for $6474 this - 4 weeks past. I began this 8-months ago and immediately was bringing home at least $77 per hour. I work through this link, go to home tab for Register

    ✒✒✒✒✒✒✒✒ http://ddp.net/g7m

  • oneamerican||

    His NSA team can covertly intercept and catalogue all internet communications real time but his Obamacare site freezea with only 8 million hits.

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