New York City

NYC Housing Authority Has Thousands of Maintenance Tickets More Than Four Years Old

Government housing


Back in January 2007, David Munoz and his mother, Isabel, requested repairs to loose and broken floor tiles in their Queens, N.Y., public housing apartment.

Eventually, New York City Housing Authority came to the Woodside Houses to replace the tiles, but didn't finish the job. Some remain unrepaired this week — more than six years after Munoz first sought help.

"When I came here, I noticed it takes a long time to do repairs," Munoz, 29, said. "That's crazy that we still have an open ticket."

His dilemma is not unique. Woodside has five other unresolved floor repair requests that date to 2007 — the oldest NYCHA repairs in the city. In fact, new NYCHA data shows more than 3,800 repair requests that are at least four years old. They include repairs to 728 floors, 125 kitchen cabinets, 113 showers, 81 air conditioners, 75 front doors, 30 electrical outlets and 12 toilets.