Anyone who questions the power of the crowd need only talk to Microsoft.
In a stunning reversal, the technology giant made an abrupt about-face on some of the controversial features of its upcoming Xbox One console. The company scrapped requirements that would have prevented users from playing offline games and made it difficult to sell used games in response to fierce online criticism. Don Mattrick, president of Microsoft's (MSFT) entertainment unit, made the announcement in a June 19 post on Xbox.com addressed to gamers: "You told us how much you loved the flexibility you have today with games delivered on disc. The ability to lend, share, and resell these games at your discretion is of incredible importance to you. Also important to you is the freedom to play offline, for any length of time, anywhere in the world."