Brickbat: The Waiting Is the Hardest Part
(Georgesheldon / Dreamstime.com)
Investigators have found that appointments nurses at the Southern Arizona Veterans Affairs Health System continue to book false wait times for patients. VA nurses in the system booked false wait times for nearly half of all specialist consultations making it look as if they had shorter waits. The report also found that trainers taught scheduling practices clearly in violation of agency policy.