Dan Usselmann's problems began when he had his debit card stolen. The card was linked to the tollway transponders on two of his family's vehicles, so he called the Illinois Tollway to change the transponders to his new debit card. But officials only updated one of the transponders. The other vehicle tallied up $210 in unpaid tolls before he discoverd the error. Even worse, the Tollway charged him more than $27,000 in late fees and fines for not paying those tolls. After a local TV station started asking about that markup the Tollway slashed the total amount Usselmann owed to $1,100.
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