Treat Me Like a Dog
When it comes to health care, who gets treated better-man or
man's best friend? Of course, it's hard to make an apples-to-apples
comparison when you're comparing four-legged patients to people,
and there are many ways in which human care tops pet care. But pet
owners told Reason.tv there are some ways where it would be a step
up to be treated like a dog.
Pet owners like the convenience of animal care; they also like the
client-focused atmosphere. "I think one of the things that human
health care can learn from veterinary medicine is the client
service side of things, the relationship side of things," says Dr.
Peter Weinstein, executive director of the Southern California
Veterinary Medical Association. Various reasons explain why people
often find animal care so pleasant, says Weinstein. One
reason-animal care workers love what they do. Another
reason-competition.
Weinstein notes that vets work hard to differentiate themselves
from their competitors because "there are a large number of vet
hospitals, many located very closely to one another." And vets know
even more competitors could emerge because less red tape makes it
easier to open an animal hospital. Weinstein recalls opening his
clinic, which offered everything from X-rays to operations: "I
believe it was 12 weeks from the time I signed the lease to the
time I saw my first client. Try doing that with human health
care."
It would take at least 20 times as long to open a comparable human
hospital in California. It can take even longer in the 34 states
with "certificate of need" (CON) laws, where state agencies-not
consumers-decide how many hospitals there should be. These laws
even allow existing hospitals to hold up plans for new hospitals.
"The existing hospitals go in front of these government agencies
and say, 'we don't need any competitors; we're taking fine care of
the people,'" explains Reason magazine's Ronald Bailey.
Recently, certificate of need-often called CON law-provoked a
showdown in Tennessee where frustrated residents resorted to
protests and petition drives to pressure the state to green-light a
new hospital.
Weinstein is happy veterinarians don't have to deal with
anti-competitive CON laws, "In veterinary medicine we could have
two practices right next to each other and then it's the consumer
deciding to whom they want to go." Consumer choice and
competition-maybe we could use more of that in human health
care.
"Treat Me Like a Dog" is written and produced by Ted Balaker, who
also hosts. The director of photography is Alex Manning, the field
producer is Paul Detrick and the animations were done by Hawk
Jensen.
Approximately six minutes. Scroll down for embed code and
downloadable versions.
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